Job details
Job type
Full-time
BenefitsPulled from the full job description
Dental care
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Employee assistance program
Life insurance
Vision care
Full Job Description
Build a rewarding career with Steinbach Credit Union
Steinbach Credit Union is one of Manitoba’s largest credit unions and the 8th largest in Canada with over $8 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.
An exciting opportunity awaits
We currently have an opportunity for a Manager, Teller Services to join our team in our Lagimodiere Winnipeg branch. As the Manager, Teller Services you will implement operational plans, deliver business results, lead a team and ensure compliance in the areas of teller service activities and applicable security procedures.
Specific Responsibilities:
- Ensure understanding of corporate vision and strategy and partner effectively with others to develop and execute on operational plans
- Review and communicate relevant metrics to show progress towards agreed upon goals and targets; take action or escalate issues as required
- Develop, maintain and model a thorough knowledge of credit union policies, procedures and corporate values
- Ensure change leaders are supported with communication, action and resources as required to deliver projects effectively
- Partner with others across the organization to maintain clear lines of communication, meet service level agreements and meet individual and organizational goals
- Foster a strong team environment to attract, retain and develop existing and potential staff
- Provide day to day leadership to the Teller Services team
- Establish work plans and schedules to ensure service delivery is provided within prescribed service level requirements; complying with all SCU policies, procedures and best practices
- Resolve service related issues as required, escalating those outside of authority level or scope of influence
- Provide direction and/or authorization for transactions that are outside of Teller Services staff discretionary limits
- Actively seek out opportunities to engage the team in finding efficiencies within the Teller Services department
- Participate in the development of departmental budgets and operational plans; ensuring staffing levels and discretionary spending remains within budgeted levels
- Maintain joint custody on specified combinations and ensure adherence to security requirements for cash custody and other monetary items
- Monitor branch cash flow and maintain adequate levels of cash to meet branch requirements through regular review of system generated reporting
- Achieve targets by ensuring staff members and the Supervisor, Teller Services are trained, scheduled, coached, informed and empowered to use needs based selling techniques
- Actively participate in professional development courses, conference and learning activities beyond required training; promote continuous learning to staff members
Qualifications:
- Grade 12 diploma plus 2 years of post secondary education, plus 4 to 6 years of job related experience, or an equivalent combination of education and experience
- Systems thinking
- Knowledge of credit union/FI operations
- Operational planning
- Change management/communication
How we’ll reward you
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for* variable compensation and matched pension plan *per SCU policies. You will also receive a great host of benefits, including:
- Extended medical, dental, vision benefits, plus a health spending account
- Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
- Employee Banking benefits (i.e., free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance
Closing Date: July 25, 2022
Job Type: Full-time
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