Storeperson (Bio Bar/Customer Support)

Job details

Salary

$3,560–$3,736 a month

Job type

Full-time

Full Job Description

Staff – Union

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried – Storeperson

Job Title

Storeperson (Bio Bar/Customer Support)

Department

Chemistry Stores | Department of Chemistry | Faculty of Science

Compensation Range

3,560.00 – $3,736.00 CAD Monthly

Posting End Date

July 21, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Summary

The Department of Chemistry is a large teaching and research department with over 60 faculty members, hundreds of graduate students, research associates and support staff. The department also runs 10 service areas including a large Stores operation with a Bio Bar. Chemistry Stores serves customers from all across the university.

Within Chemistry Stores, this position will be responsible for the day-to-day customer service and running of the Bio Bar. Greets and serves customers, handles customer requests and orders for Bio Bar products, prepares and records sales receipts, performs data entry.

As Customer Support, will provide support to the Chemistry Buyer mainly through mailbox management and answering customer questions. Reviews Buyer’s email account throughout the day, electronic filing, forwarding, answering routine questions, prioritizing as needed.

Provides occasional backup for other Chemistry Stores personnel during absences and peak periods.

Organizational Status

This position reports to the Stores Manager but will need to work closely with the Buyer and other Storepersons. Serves as the main resource person for Bio Bar related questions from customers.

Work Performed

The Bio Bar operation involves maintaining product inventory and filling orders. This will include replenishment ordering, entering customer orders, receiving/putting away orders and serving customers of the Bio Bar.

As the Bio Bar Storeperson, the position:

• Serves as the first point of contact for Bio Bar related customer service and its associated functions.
• Manages incoming orders for the Bio Bar, collects stock and special-order items to fill orders. Records sales receipts when handing out orders.
• Receives deliveries, unpacks stock, stores items under correct temperature conditions and restocks shelves. Special order items are labelled and matched to customer orders for pick up.
• Responds to in-person, phone call and email enquiries. Assists customers with order questions and facilitates order pickup. Places orders on behalf of customers as requested.
• Maintains inventory and assists with physical inventory counts.
• Rotates inventory to ensure “first-in, first-out” and minimal product expirations. Processes any expired product for disposal.
• Maintains storage units in the Bio Bar including cleaning or defrosting units (as needed).

As the Customer Support, the position:

• Monitors email accounts and triages emails for the Chemistry Buyer’s mailbox and actioning or prioritizing email for the buyer:
  • Files invoices for credit card reconciliation, or forwards to accounts payable.
  • Files order confirmations, notes any delivery delays or issues.
  • Handles routine order status questions. May include contacting suppliers for updates, checking status of PO in Workday or consulting with the Stores Receiver.
  • Flags emails to be read/actioned by buyer.
• Contacts suppliers for missing invoices and other related issues.
• May assist Stores Manager with reconciliation of credit card charges on expense reports.

Other general Stores duties:

• Dispenses various chemicals, which involve familiarity with hazards and wearing of personal protection equipment.
• Provides assistance and back-up relief for other Stores position(s) as required.
• May provide orientation, instruction and/or train other stores staff and student term workers. Recommends and implements projects or system changes to improve Stores operation.
• Carries out any other related duties as necessary in keeping with the requirements and qualifications of the job.

Working Conditions

The incumbent will work within Chemistry Stores and other areas of Chemistry complex (gas cylinder storage area, solvent storage area, research labs, cold storage, etc.). Some areas (e.g. solvent storage area) expose workers to potentially hazardous fumes, vapors, etc. Personal protective equipment is required to be worn for certain tasks and will be provided by the department. Workers must exercise caution in the daily execution of their tasks. May be required to deliver or return goods from other departments within the walking core. Incumbent must successfully complete the Chemical Safety and Fire Extinguisher training courses offered by UBC as well as all required Transportation of Dangerous Goods (TDG) and International Air Transport Association (IATA) Dangerous Goods Regulations certifications.

Consequence of Error/Judgement

Failure to store inventory promptly and under proper conditions could make items unusable and lead to financial losses and delays. Inventory errors causing shortages in supplies could result in canceling and rescheduling of teaching labs or delays in research projects, resulting in financial loss. Errors in Stores related duties could result in hazardous incidents or situations affecting staff and customers (e.g. dispensing of chemicals into wrong containers).

Supervision Received

Supervised by the Stores Manager but will need to work closely with the Buyer and other Storepersons. The person will work from written and oral instructions and according to standard operating procedures.

Supervision Given

May provide orientation, instruction and/or train other stores staff and student term workers.

Minimum Qualifications

High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.

Preferred Qualifications

Some post-secondary education in Biology/Chemistry preferred. Minimum of 2 years’ relevant experience in customer service, sales, research & development or a related field. An equivalent combination of education and experience with emphasis working in a biology-related laboratory would also be applicable. Background knowledge of chemistry would be a definite asset.

Skills

• Excellent customer service skills are essential.
• Good communication skills (written and oral) to facilitate interaction with students, faculty, staff and research personnel both internally and externally.
• Accuracy and attention to detail is essential.
• Must be familiar with, or be able to learn, current relevant safety regulations.
• Additional courses or certification in chemical safety, fire extinguisher training, WHMIS, TDG, First Aid and others may be required if not already satisfied/completed.
• Ability to work safely with chemicals and hazardous materials.
• Ability to effectively perform inventory control procedures.
• Ability to work effectively independently and in a team environment.
• Ability to follow policies, procedures, and instructions.
• Ability to maintain clean, orderly, well-organized work area.
• Physical ability to perform the duties of the job (e.g., heavy lifting and moving heavy objects, standing, working at heights). Must be able to lift up to 50lbs.
• Ability to use pallet jacks, hand trucks and other stock handling equipment.
• Experience with Enterprise Resource Planning systems, specifically Workday and/or Planon, would be an asset.
• Strong working knowledge of Microsoft Office applications
• Proficient in data entry and ability to manage a high volume of work.
• Excellent punctuality and reliable attendance are expected.

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