Job details

Salary

$22.74–$26.43 an hour

Job type

Full-time

Full Job Description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:Administrative Services (Pembroke) (Sarah Gauthier)

Position Type:Full-Time Support

Salary Range:$22.74-$26.43-Hourly

Sc heduled Weekly Hours:36.25

Anticipated Start Date:August 22, 2022

Length of Contract:until December 22, 2022

Posting InformationThis job posting is now accepting applications from all qualified individuals.

Posting Closing Date:July 14, 2022

Please note: jobs are posted until 12:01 am on the job closing date.

Job Description:

***Please note that this position will be working on-site at Algonquin College's Pembroke Campus***

***Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***

To properly prepare, cook, store and serve all menu items, while maintaining order and cleanliness throughout the shift. Follow all proper food safety and Algonquin College Food Service procedures and policies. Offers exceptional, prompt and friendly service to customers ordering from the counter. The incumbent is responsible for opening and closing ensuring exceptional customer service.

Duties and Responsibilities:

Pre-Service Preparation:

• Prepares all food required for daily service;
• Ensure all equipment needed for the day is clean and powered on for service; and
• Ensures fridges, freezers and counters are properly stocked.

Service and Operation:

• Prepares menu items as ordered by customers and ensures the accurate identification of same;
• Ensures proper temperatures are maintained throughout the shift for hot and cold foods;
• Ensures all food items are properly stored during the shift;
• Maintains cleanliness of equipment throughout the shift; and
• Ensures hot food cabinets and display areas are kept impeccably clean and tidy throughout the shift.

Equipment Maintenance

• Cleans and filters deep fryers on a scheduled basis;
• Cleans and sanitizes work areas, walls, floors, grills, hoods on a daily basis;
• Reports any deficiencies with equipment to Food Services Coordinator in a timely fashion;
• Keeps glass and counter tops clean and free of debris at all times; and
• Ensures food dispensers and containers are changed and cleaned daily.

Miscellaneous:

• Advise Food Services Coordinator of malfunction equipment;
• Provide customer feedback to Food Services Coordinator in order to continually improve the service;
• Responsible for assisting with cashier duties, stocking, cleaning and customer service;
• Ensure cleanliness of work areas;
• Maintain a safe work environment. Report and/or rectify safety hazards; and
• Other duties as assigned.

Required Qualifications:

Education :

• Up to High School or Equivalent

Experience:

• Minimum of two (2) years related experience in running a kiosk in a commercial food service operation specializing in merchandising, food preparation, sales, cash systems, equipment and customer service; AND
• Food safety training certificate.

* This position is paid at Payband C

• Vacancy is for Position P18072

This job requires regular onsite work.

This position is subject to the terms of the Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/04/2018-2022_college_support_ft.pdf

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. Internal candidates will receive first consideration based on qualifications. If you require accommodation during the recruitment process please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.

Hiring Insights

Job activity

Posted 1 day ago

Job details

Salary

$2,961–$3,324 a month

Job type

Full-time

Full Job Description

Staff - Non Union

Job Category

Non Union Technicians and Research Assistants

Job Profile

Non Union Salaried - Laboratory Assistant

Job Title

Laboratory Assistant

Department

Transgenic Unit | School of Biomedical Engineering | Faculty of Medicine

Compensation Range

2,960.58 - $3,323.92 CAD Monthly

Posting End Date

July 19, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Aug 28, 2023

Job Description Summary

To work within the Biomedical Research Centre specific pathogen free animal unit in dirty cage wash and clean cage storage sanitizing all cage components and related equipment. Operation of mechanical cage, rack and bottle washers in accordance to unit Standard Operating Procedures (SOP) as well as guidelines defined by UBCs Animal Care Committee.

Organizational Status

Reports to the Manager and works closely with all other members of the animal unit.

Work Performed

Duties include:

• Operates cage washer, autoclave, generator, bedding disposal unit, and bottle washer.
• Scrapes, empties, cleans and disinfects cages. Refills cages and water for autoclaving.
• Full room and equipment sterilization as required by the Unit SOPs.
• Receives and stocks food, bedding and cleaning chemicals.
• Performs other related duties as required (Maintains stock room, updates management on supply levels, liaises with students and PIs, waste disposal, works to maintain the SPF standard of the facility).
• Heavy lifting required ( up to a maximum of 25kg). Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Consequence of Error/Judgement

Failure to complete required cleaning and sterilizing protocols will result in contamination of the unit which will delay research results and publications and cause harm to the research animals.

Supervision Received

Operate independently, checking with supervisor when animal welfare is in question.

Supervision Given

May provide training and instruction to seasonal staff as required.

Minimum Qualifications
High school graduation or an equivalent combination of education and experience.

Preferred Qualifications

Prefer one year of related experience in a scientific research lab. Ability to work effectively under pressure to meet deadlines. Ability to work effectively independently and in a team environment. Familiarity maintaining a clean and sanitary environment for animals.

Hiring Insights

Job activity

Posted 1 day ago

Job details

Salary

$2,587–$2,770 a month

Job type

Full-time

Full Job Description

Staff - Union

Job Category

BCGEU Okanagan Support Staff

Job Profile

BCGEU OK Salaried - Sales Attendant

Job Title

Subway Sales Attendant (Front Counter)

Department

UBCO | Front of House | Food Services

Compensation Range

2,587.00 - $2,770.00 CAD Monthly

Posting End Date

July 31, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

35 hour workweek - Monday to Friday (Sat & Sun off)

This position is ongoing full-time, sessional (recurring salaried contract each year with summer months off). Starting salary is $2,770 per month with annual increases.

The initial contract start date is mid-august, ending April 30, 2022. Subsequent contracts will run from August to April of each year.

Job Description Summary

Under the direction of the Food Services Manager, the Sale Attendant provides exceptional customer service to all clients of UBCO Food Services. This could include serving customers, taking payments and preparing food and beverages in either food service restaurants, residences or retail outlets.

Organizational Status

Reporting to the Food Services Manager, the position interacts with other Food Services Staff as well as staff, faculty students and all other customers. Receives direction and guidance form the Senior Sales Attendant.

Work Performed

• Serves customers.
• Takes payments.
• Prepares food and beverages in food service restaurants, residences and retail outlets.
• Other duties as required.

Consequence of Error/Judgement

Poor customer service could negatively impact the reputation of UBCO Food Services.

Supervision Received

Reports to the Food Services Manager. Takes day to day direction from the Senior Sales Attendant.

Supervision Given

No supervision given.

Preferred Qualifications

Grade 10 or equivalent and Food Safe Level 1 Certificate. One year of related experience or an equivalent combination of education and experience. Must complete and pass associated specialized training program, if located in a specialized Skills Outlet (i.e. Tim Hortons, Subway, Starbucks, etc).- Ability to maintain cafeteria in a safe and sanitary manner.

• Excellent customer service skills with ability to deal tactfully and diplomatically with internal and external contacts.
• Must be flexible and able to manage conflicting priorities to meet deadlines.
• Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
• Excellent organizational skills, with a demonstrated ability to handle a high volume of work during peak periods; ability to multitask.
• Ability to work flexible hours, including evenings and weekends

Hiring Insights

Job activity

Posted Today

Job details

Salary

$21.37–$24.82 an hour

Job type

Full-time

Full Job Description

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:Portable Feast, The Fix, & Tim Hortons (Amit Sethi)

Position Type:Full-Time Support

Salary Range:$21.37-$24.82-Hourly

Sc heduled Weekly Hours:40

Anticipated Start Date:July 25, 2022

Length of Contract:n/a

Posting InformationEmployees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:July 15, 2022

Please note: jobs are posted until 12:01 am on the job closing date.

Job Description:

***Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***

The incumbent is responsible for friendly, efficient service following all Algonquin College Food Services and Tim Hortons operating standards, policies, and procedures. During frontline service they are to ensure proper handling of food and currency within the location by following all safety standards in the workplace. The incumbent is responsible for the ordering, receiving of orders, product rotation, and inventory counts. They will also be responsible for the food preparation, merchandising and monitoring of products while following set par stock levels.

Duties and Responsibility:

• Follows all guidelines and established par stocks when ordering, stock rotation, inventory counts, and receiving stock.
• Completes all required documentation including recording of waste, inventory counts, pre-rush checklists, cash management, and operational audits with manager.
• Provides efficient service at the kiosk including required baking and food preparation
• Keeps area of work clean, neat and sanitized including all equipment and food service work areas
• Maintains the service areas and showcase throughout the day ensuring the showcase is filled at the opening of the day
• Complies with and enforces all Algonquin College Food Services and Tim Hortons policies and procedures.
• Ensures all Food Safety procedures and regulations are followed within the kiosk.
• Communicates with Manager of the location and with members of the location on day to day operations.
• Assist in training new staff, provides guidance, and assigns tasks.
• Ensures floors, tables and chairs are properly cleaned throughout the day.
• Ensures proper cleaning and maintenance of equipment and work areas following all cleaning and maintenance checklists.

Required Qualifications:

• Up to a High School diploma or equivalent;
• One (1) year related experience in a commercial food service operation specializing in merchandising, sales, cash systems and customer service;
• Strong organizational skills and the ability to multi task;
• Ability to work independently and in a team atmosphere;
• Ability to work effectively under pressure;
• Ability to provide quick, efficient, courteous and tactful service;
• Ability to lift, bend, push, pull and stock a variety of merchandise.

Anticipated Weekly Schedule:

• Monday to Friday, 4:30am - 1:00pm

* This position is paid at Payband B

• Vacancy is for Position P18618

* This is a ten (10) month position with an annual lay off period of up to two (2) months.

* The position completes a 40-hour work week.

This job requires regular onsite work.

This position is subject to the terms of the Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/04/2018-2022_college_support_ft.pdf

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. Internal candidates will receive first consideration based on qualifications. If you require accommodation during the recruitment process please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.

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Job activity

Posted today

Job details

Job type

Full-time

Full Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Associate

Job Description

What is the opportunity?

The RBC Dominion Securities branch located in Ottawa is seeking an Associate to provide administrative support to a successful Advisory Team.

You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.

What will you do?

• Coordinate and prepare meetings for Advisors with their clients/prospects.
• Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.
• Respond to client inquiries (account transactions, requests for tax receipts, account reporting, etc.).
• Assist the Advisor team with client onboarding.
• Help manage incoming communications from clients, Advisors and other internal and external partners.
• Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts
• Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems.
• Help update team’s communication channels: websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
• Strong Microsoft Office Suite skills
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Exceptional verbal and written communication skills in English

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial service

Job Summary

Address:

OTTAWA, Ontario, Canada

City:

CAN-ON-OTTAWA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-07-06-07:00

Application Deadline:

2022-07-08-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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Job activity

Posted today

Job details

Job type

Full-time

Full Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Client Advisor - Morgan Crossing

Job Description

What is the opportunity?
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?
Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

PCBADV

Job Summary

Address:

SURREY, British Columbia, Canada

City:

CAN-BC-SURREY

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-07-06-07:00

Application Deadline:

2022-07-20-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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Job activity

Posted today

Job details

Job type

Full-time

Full Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Investment Associate

Job Description

What is the opportunity?

The RBC Dominion Securities Branch located in Ancaster is looking for an Investment Associate to join a successful Chairman’s Council Team. By joining the team you will participate in maintaining, developing and growing the business by providing exceptional service in an efficient and professional manner.
The successful candidate will provide dedicated support on investment and money management activities for the Chairman’s Council Team.

What will you do?

• Work closely with the Associate Investment Advisor who will provide direction to execute/perform the following tasks:
• Trade Processing and monitoring (discretionary and non-discretionary). Your main role will be trade execution which includes bulk trading, equities, fixed income, mutual funds, new issues, corporate reorgs and FX. Review orders and debits daily.
• Monitor and review cash lists on a regular basis
• Support for all discretionary investment processes (includes pre and post model run administration, monitoring fee reports, cash management)
• Provide administration support as required

What do you need to succeed?

Must Have

• IIROC licensed (CSC & CPH completed)

Nice to Have:

• Familiar with RBC DS applications: Factset, Tradelink, Servicelink and Clientview

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to work with a successful Chairman’s Counsel team in Ancaster
• Opportunities to do challenging work
• Ability to make a difference and lasting impact

Job Summary

Address:

HAMILTON, Ontario, Canada

City:

CAN-ON-HAMILTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-07-05-07:00

Application Deadline:

2022-07-19-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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Job activity

Posted 1 day ago

Job details

Job type

Full-time

Full Job Description

Location

Exchange Tower - 130 King Street West

Business

Within our office business, this conviction guides every aspect of our work. Our signature structures not only define skylines but are also true destinations — bringing together office areas, retail spaces, and dining options all in one. And our high-end design capabilities and strong sustainability practices allow us to create properties that raise the bar for real estate everywhere. It’s why the world’s most respected businesses, non-profits, and start-ups choose us as their partner.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Working in a Unionized Environment, a significant portion of time in this position will be spent managing building equipment to maintain optimum tenant comfort. Secondly, this position will be responsible for scheduling, tuning and, monitoring equipment operation to maximize energy efficiency. This position requires the employee to be part of a rotating shifts schedule. Night shifts are not required.

RESPONSIBILITIES:
Monitor, operate, and make adjustments to building environmental control system and lighting systems to ensure proper operating conditions at all times. Be familiar with and responsible for starting chiller plant (including cooling towers) in case of Enwave emergency. Be familiar with Enwave control equipment and know bypass procedures in case of failure. Be familiar with storage tank charging and discharging procedures. Provide recommendations for improving equipment performance including energy reduction.

Servicing tenant requests and performing regular maintenance duties on various building equipment (including pumps, fans, boilers, chillers, cooling towers, and motors) as part of a comprehensive maintenance program. Complete assigned Angus PM maintenance work orders on time. Recommend changes to Angus instruction sets as necessary.

Assume and initiate corrective action for any operational problems; provide maintenance and repairs to all common areas, including electrical systems, changing lights, ballasts, light switches, power outlets, minor plumbing repairs in public washrooms, and exterior plumbing services.

Daily monitoring of Fire & Life Safety systems to ensure equipment is fully functional and in good operational order. Monthly testing and maintenance of Fire & Life Safety systems within scope of the Fire Code. Assist contractor with annual fire safety verifications and testing.

Completion of other tasks as assigned by the Chief Engineer.

QUALIFICATIONS

SERVICE / PERSONAL SKILLS:
This position requires strong ability to build positive and professional relationship with tenants, contractors and peers, these daily interactions demand an individual with a keen service orientation as exemplified by the consistent demonstration of empathy and courtesy in all interactions.

Our level of tenant service further requires the communication of a sincere desire to contribute to tenant satisfaction by taking personal responsibility to resolve the tenants’ concerns.

EXPERIENCE & TECHINCAL SKILLS:
Preferably to have a minimum of 3 years experience working in operations in a commercial facility over 500,000 square feet rentable space.

Must have CMMS knowledge and be familiar with Building Automation Systems, pneumatic and DDC controls.

Must have experience with a wide range of mechanical, electrical, controls, life safety/fire safety equipment.

Has to be able to work independently with minimum supervision.

EDUCATION/DESIGNATIONS/LICENSES:
Must be a high school graduate and possess BES Operator Class II certification. Currently enrolled working towards obtaining BES Class I certification, or willing to commit to obtaining BES Class I certification within the first 2 years.
Special consideration will be given to individuals with specific training in Johnson Controls BAS equipment.
Experience working in a Unionized Environment will be considered an asset.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Hiring Insights

Job activity

Posted 1 day ago

Job details

Job type

Full-time

BenefitsPulled from the full job description

Work from home

Full Job Description

Career Opportunity

Role Title

Service Centre Representative

Purpose of role

Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees. Foresters Financial is seeking Service Centre Representatives who believe in providing service excellence to our members, customers and producers through handling of incoming service related calls. This role will accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures. Service delivery will have a view of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial.

Job Description

Why you'll want to join our team:

Making a Difference at Foresters Financial

• Work from home opportunities
• Full time schedules with weekends off (Hours of operation 8am-8pm EST)
• Full benefits package and pension with company match
• Vacation time and bonus structure
• All required equipment/hardware provided
• Supportive management and co-workers
• Diverse and inclusive working environment
• Constant opportunity to learn, grow and advance your career

Key Responsibilities

• Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
• Prioritize the customer relationship at all times by listening and responding with empathy
• Stay current on relevant business topics, communications and process changes
• Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
• Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member
• Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures
• Understand the impact of individual Key Performance Indicators and set challenging development goals to support individual and team success
• Contribute innovative ideas to solve problems, prioritizing continuous improvement
• Cultivate self-awareness by proactively seeking feedback and acting upon it

Key Qualifications

• 3-5 years of customer service experience with a passion for service excellence. Previous inbound contact center experience is required
• Proficient in English (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
• Ability to meet tight timelines under pressure while delivering quality service
• Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
• Ability to self-manage workload volumes and changing priorities in a team environment
• Empathetic and personable with the ability to listen carefully, organize and communicate complex information while keyboarding in order to meet customer expectations
• Creative and confident problem solver, results oriented with emphasis on accuracy and attention to detail and the ability to understand impacts of decisions
• Systematic, methodical, organized and analytically oriented
• Effective multi-tasking and time management skills, including the ability to adapt to changing demands and priorities
• Team oriented with the ability to share your expertise
• Willingly seek and accept personal accountability
• Knowledge of Contact Center Key Performance Indicators is a strong asset
• Knowledge of life insurance industry products and services would be a preferred asset
• Intermediate computer skills, including strong keyboarding and aptitude to learn new systems
• College Diploma or University Degree an asset

• Must be available to work rotating shifts between the hours of 8:00 am and 8:00 pm, Monday to Friday, and provide coverage on some Canadian Statutory holidays
• Our office is located at Eglinton and Don Mills

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email

[email protected]

in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

Hiring Insights

Job activity

Posted 1 day ago

Job details

Job type

Full-time

Full Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Payment Operator

Job Description

What is the opportunity?

It’s always nice to be a part of a collaborative team. As a Payment Operator will be reporting to the Assistant Manager, Payments Processing. In this role, you are primarily focused on processing payments received manually and electronically into Funds Transfer System, as part of an essential business unit within Global Services.

What will you do?

• Assist timely and accurate processing and verification of payment s, as per hourly requirements, utilizing all available tools and resources i.e. SRF; Unit Directory; Broadcast Messages; CPA Banks/Trust/Credit Directories; co-workers etc. in strict accordance to SWIFT; LVTS.; CPA.; FED; CHIPS; Industry Guidelines; and RBC Policy.
• Work on all assigned queues are cleared to meet established deadlines and displays flexibility relative to working occasional overtime and supporting the US coverages as necessary, ensuring that operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities.
• Work to adhering the overall business KPI requirements of 12.5 per month and keeping errors to a minimum and Services to mitigate operational, reputation and business risk.
• Escalate any suspicious transactions to the Assistant Manager or Senior Officer within Payment Services.
• Work to produce 6.5+ hours of payments accordingly to daily benchmark and employees on Direct Drive must “consistently meet hurdle” of 36 credits/hr.
• Provide timely input and feedback to Management, or relevant service partner, in a continuous effort to improve quality and productivity i.e. Straight- through processing and avoid sundry losses/LOC and minimize operational risk by ensuring that the proper due diligence are followed according to procedures.
• Participate for the development of a continuous learning philosophy by enhancing competencies through self-development plans i.e. coaching; RBC Campus; cross-training; job-shadows; etc.

What do you need to succeed?

Must-have

• High School Diploma; College Degree; University Degree or undergrad
• Foreign exchange trading and back office knowledge.
• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.

Nice-to-have

• Knowledge of CPA, LVTS, SWIFT, RBC Express and BESS systems.
• In-depth knowledge of day to day Payments Processing procedures.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to take on progressively greater accountabilities

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

0

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-07-06-07:00

Application Deadline:

2022-07-15-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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Full Job Description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-03

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers.

General Information on the Position

Main Responsibilities

• Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience.
• As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank).
• Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction.
• Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities.
• When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs.
• As needed, schedule appointments following the process established by the caisse.
• As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

Other working condition

• Number of job available : 1

Qualifications

• High school diploma
• A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

• For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

• Knowledge of all counter and convenience products and services
• Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of reception procedure
• Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)
• Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Interpersonal Savvy, Situational adaptability

Work Location

Caisse populaire Desjardins de Baie-Comeau

Trade Union

CAISSE DE BAIE-COMEAU (T: 20284)

Unposting Date

2022-07-19

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Service Associate, Voluntary Corporate Actions

Job Description

What is the opportunity?
As a Service Associate for Corporate Actions under Canadian Wealth Management Operations, you will be responsible for reviewing and creating announcements for various corporate events for internal lines of business, including the vetting of primary and secondary external sources to ensure accuracy of all event details. In addition, you will be responsible for processing of mandatory corporate actions to client accounts as well as receiving instructions for elections on voluntary reorganizations. Your efforts are focused on the accuracy of capturing voluntary corporate event from various sources, and timeliness of publishing details for consumption by Canadian Wealth Management (CWM) and Capital Markets (CM) business lines.

What will you do?

• Responsible for accurately gathering corporate event details from various external primary and secondary sources (depositories, custodians, etc.) to mitigate operational and market risk.
• Actively monitor throughout corporate event life cycle to ensure any changes to details or expiry extension are captured and communicated to business lines in a prompt manner.
• Follow defined processes to ensure accuracy and timeliness of publication and notification of voluntary corporate event details
• Collaborate effectively with senior publishing officer and manager of corporate action publishing to escalate and resolve complex corporate events
• Processing of all mandatory corporate actions within CWM and CM client accounts ensuring accurate entries based on payment from depository.
• Receipt of elections for voluntary corporate events through workflow systems and processing of instructions in Broadridge in a timely and effective manner to mitigate market exposure.

What do you need to succeed?

Must Have

• Experience in a in a fast paced, high-risk operations environment
• Experience with Wealth Management Canadian Operations workflow and processing systems including ServiceLink, Broadridge Terminal Services
• Completion of Post-Secondary Education
• Strong PC skills including proficiency with Excel, Word, PowerPoint

Nice to Have

• Good understanding of functions of departments within Wealth Management Canada Operations (WMCO), as well as wealth management and capital markets lines of business
• Good understanding and/or experience with corporate action events and processes
• Good working knowledge of financial industry and securities
• Completion of Canadian Securities Certification

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-07-06-07:00

Application Deadline:

2022-07-20-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Job Description

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

Retail Sales & Service

Job Category - Primary

Retail Banking - Customer Service

Job Category(s)

Retail Banking - Customer Service

Hours

37.5

Business Line

TD Canada Trust

Time Type

Full Time

Employment Type

Regular

Country

Canada

**Province/State (Primary)

Ontario

City (Primary)

Fort Frances

Work Location

200 Scott Street

Job Expires

15-Jul-2022

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Posted 1 day ago

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BenefitsPulled from the full job description

Dental care

Employee assistance program

Life insurance

Vision care

Full Job Description

Build a rewarding career with Steinbach Credit Union
Steinbach Credit Union is one of Manitoba’s largest credit unions and the 8th largest in Canada with over $8 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.
An exciting opportunity awaits
We currently have an opportunity for a Manager, Teller Services to join our team in our Lagimodiere Winnipeg branch. As the Manager, Teller Services you will implement operational plans, deliver business results, lead a team and ensure compliance in the areas of teller service activities and applicable security procedures.
Specific Responsibilities:

• Ensure understanding of corporate vision and strategy and partner effectively with others to develop and execute on operational plans
• Review and communicate relevant metrics to show progress towards agreed upon goals and targets; take action or escalate issues as required
• Develop, maintain and model a thorough knowledge of credit union policies, procedures and corporate values
• Ensure change leaders are supported with communication, action and resources as required to deliver projects effectively
• Partner with others across the organization to maintain clear lines of communication, meet service level agreements and meet individual and organizational goals
• Foster a strong team environment to attract, retain and develop existing and potential staff
• Provide day to day leadership to the Teller Services team
• Establish work plans and schedules to ensure service delivery is provided within prescribed service level requirements; complying with all SCU policies, procedures and best practices
• Resolve service related issues as required, escalating those outside of authority level or scope of influence
• Provide direction and/or authorization for transactions that are outside of Teller Services staff discretionary limits
• Actively seek out opportunities to engage the team in finding efficiencies within the Teller Services department
• Participate in the development of departmental budgets and operational plans; ensuring staffing levels and discretionary spending remains within budgeted levels
• Maintain joint custody on specified combinations and ensure adherence to security requirements for cash custody and other monetary items
• Monitor branch cash flow and maintain adequate levels of cash to meet branch requirements through regular review of system generated reporting
• Achieve targets by ensuring staff members and the Supervisor, Teller Services are trained, scheduled, coached, informed and empowered to use needs based selling techniques
• Actively participate in professional development courses, conference and learning activities beyond required training; promote continuous learning to staff members

Qualifications:

• Grade 12 diploma plus 2 years of post secondary education, plus 4 to 6 years of job related experience, or an equivalent combination of education and experience
• Systems thinking
• Knowledge of credit union/FI operations
• Operational planning
• Change management/communication

How we'll reward you
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for* variable compensation and matched pension plan *per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e., free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Closing Date: July 25, 2022

Job Type: Full-time

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Career Opportunity

Role Title

Disbursement Associate, Reinstatement & Certificate Administration

Purpose of role

The Disbursement Associate is accountable for receiving, analyzing, calculating and processing disbursements; handling title changes (ownership, assignment and name changes), internal and external rollover of monies, and managing field and member inquiries related to these functions in order to satisfy our customer.

Job Description

Key Responsibilities

• Examine all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request.
• Input appropriate data onto appropriate system to generate worksheets and initiate the claim settlement cheque, transfer of funds and reactivations.
• Authorize issuance of settlement and/or rollover cheques in amounts up to $50,000.
• Complete any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax).
• Maintain pending file and undertakes follow up of any outstanding cases on a monthly basis.
• Set up loan repayments, investigate and calculate loan audits.
• Prepare new specification pages and makes any rider adjustments on partial surrenders.
• Apply external rollover monies to certificates, notify member and verify tax source of funds.
• Interpret all divorce decrees, bankruptcy, power of attorney forms to ensure validity of request.
• Process monthly dividend run and reminder notices.
• Assist and support other team members as required during vacation, absences and peak workload periods
• Achieve or improve on established SLA‘s while identify opportunities for process improvements.
• Answer inbound service related calls regarding all aspects of processing business with Foresters.
• Reach out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions.
• Assist other teams within Operations as needed.
• Assist with user acceptance testing and projects when required.
• Quality review and provide constructive feedback.

Key Qualifications

• Related experience with knowledge of relevant state/provincial legislation.
• Strong computer skills; accurate keyboarding with good basic knowledge of Word, Windows and Excel.
• Excellent written and verbal communications skills.
• Strong organization skills and flexible to demanding workload.
• Knowledge of Foresters products.
• Excellent math skills and demonstrated experience in making calculations; good attention to detail and accuracy.
• Demonstrated strong customer service focus within a team environment.
• Knowledge of Vantage system an asset.
• Participation in LOMA or other self development
• Ability to work rotating shift times between the hours of 8:00am-8:00pm, and provide coverage on some Canadian Statutory holidays.

#LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email

[email protected]

in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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